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Policies and Procedures

At Docs Hotline Telehealth Urgent Care, we are committed to providing high-quality, secure, and patient-centered care. Below are our key policies and procedures to ensure a safe and seamless experience for all patients:

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1. Patient Verification

  • Patient identity and age will be verified during the telehealth visit using our HIPAA-compliant video conferencing software.

  • During the video consultation, patients will be asked to hold up a government-issued ID (e.g., driver’s license, passport, or state ID) to confirm their identity and age.

  • This process ensures accuracy and compliance with regulatory requirements.

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2. Prescription Policies

  • All prescriptions will be securely e-prescribed to the patient’s pharmacy of choice.

  • No controlled substances will be prescribed under any circumstances.

  • Our providers adhere to strict prescribing guidelines to ensure patient safety and appropriate use of medications.

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3. Medical Record Keeping

  • Patient medical records are securely stored using a HIPAA-compliant electronic medical records (EMR) system.

  • Patients will have access to their medical records through our secure patient portal, ensuring transparency and continuity of care.

  • All records are maintained in compliance with federal and state privacy regulations.

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4. Follow-Up Care

  • Patients can reach out with questions or concerns by calling our office during regular business hours.

  • For additional issues or ongoing care needs beyond a 5-day follow-up window, patients will need to book another paid telehealth visit.

  • In some cases, the provider may reach out to check on the progress of certain patients, ensuring proactive and attentive care.

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5. Commitment to Privacy and Security

  • Docs Hotline operates under strict HIPAA compliance to protect patient privacy.

  • All communications, records, and prescriptions are handled through secure, encrypted systems to safeguard patient information.

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6. Telehealth Consent

  • All patients are required to sign a telehealth consent form before receiving treatment.

  • This consent will be signed electronically during the consultation using our HIPAA-compliant video conferencing software, ensuring that patients understand the nature of telehealth services, their rights, and the limitations of virtual care.

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7. Treatment for Patients Under 18 years of age

  • Patients under the age of 18 must be accompanied by a parent or legal guardian during the telehealth visit.

  • The parent or legal guardian will be required to provide consent for treatment and verify the minor’s identity before care is provided.

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Contact Information

If you have any questions about our policies or procedures, please feel free to contact us at:

At Docs Hotline, your health and privacy are our top priorities. We strive to provide affordable, convenient, and secure telehealth services to meet your healthcare needs.

Privacy Policy for Docs Hotline Telehealth Urgent Care

Effective Date: 12/10/2024

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At Docs Hotline Telehealth Urgent Care, we are committed to protecting your privacy and ensuring the security of your personal health information (PHI). This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. By using our website and telehealth services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information to provide you with telehealth services:

  • Personal Information: Name, date of birth, address, phone number, and email address.

  • Health Information: Medical history, symptoms, prescriptions, and other health-related details shared during your telehealth visit.

  • Payment Information: Billing details to process payments for telehealth services.

  • Technical Information: IP address, browser type, and usage data collected through cookies and analytics tools.

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2. How We Use Your Information

The information we collect is used to:

  • Provide telehealth services, including diagnosis, treatment, and follow-up care.

  • Communicate with you about appointments, prescriptions, or medical care.

  • Process payments for services rendered.

  • Maintain secure and accurate medical records.

  • Comply with legal and regulatory requirements.

We will not sell, rent, or share your information with third parties for marketing purposes without your explicit consent.

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3. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encryption: All communications and records are encrypted in transit and at rest.

  • HIPAA-Compliant EMR System: Your health information is stored securely in a HIPAA-compliant electronic medical record (EMR) system.

  • Access Controls: Only authorized personnel can access your information.

  • Regular Audits: Our systems are regularly monitored and tested for vulnerabilities.

Despite our efforts, no system can guarantee 100% security. We encourage you to protect your own information by using secure devices and networks when accessing our services.

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4. Your Rights

As a patient, you have the following rights regarding your information:

  • Access: You can request a copy of your medical records.

  • Amendment: You can request corrections to your medical information if you believe it is inaccurate.

  • Confidential Communication: You can specify how you prefer to receive communications (e.g., email or phone).

  • Disclosure Accounting: You can request a record of certain disclosures of your information.

  • Restrictions: You can request limitations on how your information is used or shared, though some restrictions may not be feasible in certain circumstances.

To exercise these rights, contact us at phonedocsonline@gmail.com

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5. Sharing Your Information

We may share your information only in the following circumstances:

  • With Your Consent: When you authorize us to share your information.

  • For Treatment: To coordinate care with other healthcare providers or pharmacies.

  • For Payment: To process payments or insurance claims.

  • For Healthcare Operations: To improve our services, comply with audits, or train staff.

  • As Required by Law: To comply with legal or regulatory obligations, including public health reporting.

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6. Use of Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and monitor site performance. These tools collect non-identifiable information, such as IP addresses and browsing activity. You can disable cookies in your browser settings if you prefer.

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7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.

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8. Contact Us

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us:

At Docs Hotline, your privacy and trust are our top priorities.

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